Frequently Asked Questions
Everything you need to know before purchasing a watch from Collectible Watches Manila.
GENERAL INFORMATION
Are your watches authentic?
We carefully inspect every watch before it is offered for sale. Any known modifications, restoration work, or replacement parts will be disclosed whenever possible.
Are the watches serviced before sale?
Many of our watches are serviced and inspected by our in-house technician before being listed for sale.
Can I request additional photos or videos?
Yes. We are happy to provide additional photos or videos whenever available.
Where are you located?
Collectible Watches Manila is based in the Philippines. Meetups may be arranged by appointment depending on the item and location.
Do you buy watches?
Yes. We purchase select vintage and modern watches. You may submit your watch through our Sell Your Watch page for evaluation.
Can I reserve a watch?
Yes. We offer reservations with a 20% non-refundable deposit. Reserved watches are held exclusively for the buyer for an agreed period. To reserve a watch, please send us a message on Instagram at @collectiblewatchesmanila.
SHIPPING & DELIVERY
Do you ship internationally?
Yes. We ship worldwide via DHL Express for fast and secure delivery.
What courier do you use within the Philippines?
We ship nationwide via LBC Express. Tracking information will be provided once your order has been dispatched.
How long before my order ships?
Orders are typically processed and dispatched within 2–3 business days after payment confirmation.
Are shipments insured?
Yes. All orders are shipped with insurance coverage for added protection during transit.
Can I track my order?
Tracking details will be provided once your order has been shipped.
Who pays customs duties and taxes?
International customers are responsible for any customs duties, taxes, or import fees imposed by their destination country.
WARRANTY & PAYMENTS
Do your watches come with a warranty?
Yes. Most watches sold by Collectible Watches Manila include a 3-month mechanical warranty covering movement-related issues under normal use. Accidental damage, water damage, misuse, and cosmetic wear are not covered.
What does the warranty cover?
The warranty covers mechanical movement-related issues under normal use. It does not cover accidental damage, water damage, misuse, or normal wear and tear.
What payment methods do you accept?
We currently accept GCash, Bank Transfer, and PayPal.
When is my order confirmed?
Orders are confirmed once payment has been successfully received and verified.
RETURNS & REFUNDS
Do you accept returns?
Due to the nature of vintage watches, all sales are generally considered final. If an item arrives significantly different from its description, please contact us immediately so we can review the situation.
What if my watch arrives damaged?
All watches are carefully packed before shipment. In the unlikely event of shipping damage, please contact us within 24 hours of delivery and provide photos of the package and watch.
Can I cancel my order?
Orders may only be cancelled before shipment. Once an item has been dispatched, cancellation requests cannot be guaranteed.
VINTAGE WATCHES
Will my vintage watch be perfectly accurate?
Vintage mechanical watches are not expected to perform to modern chronometer standards. Minor daily variation is normal and part of the character of vintage timepieces.
Are vintage watches water resistant?
Unless specifically stated otherwise, vintage watches should not be considered water resistant. Even if a watch originally left the factory with water-resistant specifications, age and wear may affect its performance.
Are all vintage watches sold with box and papers?
Most vintage watches are sold as watch-only unless otherwise stated in the listing. Original boxes, papers, manuals, receipts, and accessories are often lost over decades of ownership, making complete sets increasingly difficult to find. Any original accessories included with a watch will be clearly stated in the product description.
Can I wear my vintage watch every day?
Many vintage watches can be enjoyed regularly, but they should be treated with greater care than modern watches. We recommend avoiding water exposure, strong impacts, and magnetic fields.
Why do vintage watches show signs of age?
Patina, dial aging, case wear, and other signs of age are expected characteristics of vintage watches. These features often contribute to the uniqueness, character, and collectability of each piece.
Need more information?
Still have questions?
Our team is happy to provide additional photos, videos, condition details, and shipping quotations upon request.
Contact us through Instagram, Facebook, or the Sell Your Watch page and we will be glad to assist you.